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Process Communication Model (PCM) ®

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PCM is a complete toolset for managing communication and relationships.
Based on an Eric Berne Memorial Award-winning theory and developed for use by NASA in astronaut selection and team development, this model helps people discover themselves, self-motivate as well as understand others and communicate effectively.

The two components of PCM are the Individual Personality Profile and a practical course in which participants understand their own profile in detail and learn to use the tool to improve their relationships.

Individual Personality Profile

What does it tell about a person?

  • The personality structure of the individual and the main lens through which he/she views the world (facts, emotions, opinions, reactions, actions, inactions)

  • Motivating factors

  • Character strengths

  • The types of situations that could trigger distress 

  • In what type of environment does she/he work and communicate most effectively

  • How he/she communicates naturally and how he/she prefers to be addressed by those around him

  • The natural style of management

  • What transformations of the motivational mix the person might have experienced throughout life

  • Predictable distress behaviour

How can it be used?

  • In recruitment processes

  • For assigning roles and tasks in a team

  • To create the most effective motivational mix

  • For building teams

Discover your own profile by attending the next open PCM course. Detailshere.

PCM course agenda

  • Contact perceptions: how people view the world

  • Personality parts: the different energies and behaviours we manifest depending on the context

  • Personality types

  • Communication channels: how to speak the language of those around us to make ourselves understood faster and better

  • Management styles: how we tend to lead and how we prefer to be led

  • Psychological needs: what type of "battery charge" each type of personality needs

  • Preferred work environment

  • Distress sequence: how each type speaks and behaves when in  distress


What do participants gain from a PCM course

On a personal level

  • An understanding of their preferred communication style

  • (Re)discovery of their own character strengths and what type of activity they value the most

  • Understanding why distress arises

  • Learning how to manage distress behaviour

  • Understanding the dynamics and reasons behind the personal transformations they have experienced

  • Understanding their motivational mix and developing an action plan to "recharge" it positively.

In interactions with others:

  • Learn to identify the lens through which those around see the world (facts, emotions, reactions, actions, reflections, opinions)

  • Learn to predict the behaviours of those close to them (family, colleagues, clients)

  • Learn to establish and maintain effective relationships

  • Learn how to motivate those around 

  • Understanding the reasons why people get distressed and what they can do to invite them to find a workable compromise.

What the participants say after the PCM course

“I'm leaving a little (or more) puzzled (in a positive way).

I learned something new about myself which will make it easier for me to relate to others and appreciate them at their true value. ”

Roxana R., Department Manager, Logistics

What PCM improves in organizations

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Leadership Skills

Relationships with colleagues

Team performance

Personal relationships

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